Customer Service Training

Our customer service training programs are designed to meet the unique needs of Federally Qualified Health Centers and other community health centers.

Exceptional customer service is key to your health center's ability to fulfill your mission, and providing service excellence in community healthcare requires motivation, skill, accountability and the right mindset. At Sogence, our service excellence training encompasses all that and more!

Explore our detailed session descriptions below and contact us to discuss our

virtual, in-person and hybrid training options!

For employees at all levels:
Customer Service - The Art of Caring

In this impactful and highly interactive 2.5-hour training for health center employees at all levels, participants discuss the critical nature of customer service in community health and gain practical and effective tools and techniques for making exceptional service part of every interaction.

Participants Gain Skills to:

Maintain a mindset of "service-first" through a strong understanding of the critical nature of service excellence in community healthcare.
Communicate with tact, clarity, and compassion to foster trust, build understanding, and drive positive outcomes.
Successfully navigate and de-escalate challenging interactions.
Proactively contribute to a positive and collaborative work environment.
Strengthen satisfaction for both internal and external customers.

For leaders, managers and supervisors:
Making Customer Service a Reality

We know that customer service is crucial in community healthcare organizations, yet in today's fast-paced and challenging environment, many organizations find it difficult to create and maintain a culture where service excellence thrives.

This training, focused specifically for managers and supervisors in FQHCs and other community health centers, provides skills, strategies and guidance to make internal and external customer service in your department or organization a realistic expectation both now and for the long term.

Participants Gain Skills to:

Instill and drive a departmental or organizational mindset of “service-first.”
Implement practical, step-by-step change management strategies for immediate and long-term success.
Identify and address barriers to achieving a culture of service excellence.
Facilitate ongoing skill-building, reinforcement and accountability.
Gain buy-in, foster individual and team ownership, and take service excellence to the next level.