Customer Service Training

Exceptional customer service is key to your health center's ability to fulfill your mission, and providing great customer service in healthcare requires motivation, skill, accountability and the right mindset. At Sogence,

our service excellence training encompasses all that and more!

Explore our detailed session descriptions below and contact us to discuss our

virtual, in-person and hybrid training options!

For employees at all levels:
Customer Service - The Art of Caring

In this impactful and highly interactive 2.5-hour training for health center employees at all levels, participants discuss the critical nature of customer service in mission-driven healthcare organizations and gain practical and effective tools and techniques for making exceptional service part of every interaction.

Participants Gain Skills to:

Understand the critical importance of service excellence in all areas of your organization.
Maintain a mindset of "service-first."
Achieve successful outcomes in potentially challenging interactions.
Take initiative to enhance a positive work environment.
Strengthen satisfaction for both internal and external customers.

For leaders, managers and supervisors:
Making Customer Service a Reality

We know that customer service is crucial in community healthcare organizations, yet in today's fast-paced and challenging environment, many organizations find it difficult to create and maintain a culture where service excellence thrives.

This training, focused specifically for managers and supervisors in CHCs and other community-based healthcare organizations, provides skills, strategies and guidance to make internal and external customer service in your department or organization a realistic expectation both now and for the long term.

Participants Gain Skills to:

Understand the critical nature of customer service excellence in mission-driven healthcare organizations.
Foster and drive a departmental or organizational mindset of “service-first.”
Facilitate ongoing customer service skill-building, reinforcement and accountability.
Implement practical, step-by-step change management strategies for immediate and long-term success.
Gain buy-in, strengthen morale and take service excellence to the next level.