Customer Service Training

Note: Our customer service training programs are focused specifically for Federally Qualified Health Centers and other mission-driven healthcare organizations. All our other programs are open to a wide range of mission-driven organizations, always tailored for the needs of the specific organization we are working with.

Exceptional customer service is key to your organization’s ability to fulfill your mission, and providing great customer service in healthcare requires motivation, skill, accountability and the right mindset. At Sogence, our service excellence training encompasses all that and more!

Explore our detailed session descriptions below and contact us to discuss our virtual, in-person and hybrid training options!

For employees at all levels:
Customer Service - The Art of Caring

In this impactful and highly interactive 2.5-hour training for employees at all levels, participants discuss the critical nature of customer service in mission-driven healthcare organizations and gain practical and effective tools and techniques for making exceptional service part of every interaction.

Participants learn to:

Understand the critical importance of customer service in all areas of your organization.
Maintain a mind-set of service-first.
Achieve successful outcomes in potentially challenging interactions.
Take initiative to enhance a positive work environment.
Strengthen satisfaction for both internal and external customers.
Make service excellence the priority it needs to be!

For leaders, managers and supervisors:
Making Customer Service a Reality

We know that customer service is crucial in healthcare organizations, yet in today's fast-paced and challenging environment, many organizations find it difficult to create and maintain a culture where service excellence thrives.

This training, focused specifically for managers and supervisors in FQHCs and other healthcare-related organizations, provides skills, strategies and guidance to make both internal and external customer service in your department or organization a realistic expectation both now and for the long term.

Participants learn to:

Understand the critical nature of customer service in healthcare.
Foster and drive a mindset of “service-first.”
Facilitate ongoing customer service skill-building, reinforcement and accountability.
Implement practical, step-by-step change management strategies for immediate and long-term success.
Gain buy-in, strengthen morale and take service excellence to the next.