Beyond Core Competencies: Next Level Skills For Managers and Supervisors

This program is recommended for managers and supervisors with a minimum of 18 months of supervisory experience, or as a follow-up to the “Core Competencies for Managers and Supervisors” training.

Course Objectives

 Participants Learn to:

  • Strengthen employee engagement to increase staff productivity, satisfaction and retention.

  • Utilize Behavioral Interviewing to hire employees with the right skills and organizational fit for the long-term.

  • Effectively manage and engage a diverse workforce.

  • Lead and manage change.

  • De-escalate potential and existing conflict.

  • Strengthen key decision-making practices.

Important Technical Requirements

Each participant will need a webcam to join this training. This highly interactive program is conducted through Zoom video conferencing, and all participants must join on video in order to participate. If access to a computer with a webcam is not available, Zoom has an excellent app that enables participants to join via most phones or tablets that have video capability. This helps us to achieve a true face-to-face environment during this virtual training!