Customer Service Training

We offer a range of impactful customer service training to make an immediate difference for both your organization and the community you serve.

For employees at all levels:
Customer Service: The Art of Caring

In this highly interactive session, participants learn to:

Understand the critical importance of customer service in all areas of community healthcare.
Maintain a mind-set and expectation of "service-first."
Achieve successful outcomes in potentially challenging interactions.
Take initiative to enhance a positive work environment.
Strengthen satisfaction for patients, families and co-workers.

In this hands-on training designed for health center managers and supervisors, participants gain or strengthen skills to:

Understand and effectively communicate the critical nature of customer service in community healthcare and drive meaningful culture change.
Foster a departmental mind-set of "service-first."
Lead the creation of impactful and realistic service expectations.
Implement practical, step-by-step change-management strategies to achieve real and lasting change (in even the most challenging of times)!
Facilitate skill-building, reinforcement and accountability to make service excellence a reality both now and for the long-term.