Intensive Skill-Building for Managers, Supervisors and Staff working in Community Health Centers and other Community-Based Organizations
Real Skill-Building; Immediate Impact
​At Sogence we provide impactful and highly interactive training programs for Federally Qualified Health Centers and related community-based organizations nationwide.
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Every training we conduct is relevant, engaging, interactive, hands-on and immediately applicable. No wasted time, no fluff, no boring lectures -– just real skill-building in the areas that matter most!
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The majority of our training is delivered through Zoom video-conferencing where we truly replicate the “face-to-face” experience. Participants gain critical skills through dynamic, instructor-led sessions, large and small group discussions, and hands-on team exercises using real-world scenarios.
​​Areas of Focus:​​
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​Training for Managers and Supervisors
at All Levels
Managers and supervisors play a pivotal role in the success of your organization as they drive daily operations, manage performance, and hire, coach, motivate and develop staff. Their impact is far-reaching, yet many have not had the opportunity to build critical skills to successfully lead and manage employees, while others may be ready for a refresher.​
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That's where we come in! Our intensive and engaging training enables managers and supervisors at all levels to gain crucial skills to strengthen their teams and organizations for the long-term.
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Customer Service Training for All Employees​
Delivering a consistently high level of customer service is key to achieving your organization's mission, and with the right training, service excellence is both a skill and a mindset that can be learned.​
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To meet your needs, we offer multiple training options to take both internal and external customer service to the next level! Sessions to choose from include our impactful and immediately applicable training "Customer Service: The Art of Caring," designed for all employees at all levels, as well as our practical and realistic "step-by-step" training "Creating and Sustaining a Culture of Customer Service," focused specifically for leaders, managers and supervisors looking to create or strengthen a culture of customer service in their department or organization.
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In addition, ask us about or consulting services!
Our Skill Building Programs
We offer intensive multi-session programs,
individual sessions, and customized management skiils and customer service programs to meet your organization's specific needs.
Beyond Core Competencies: Next Level Skills For Managers and Supervisors
This dynamic, hands-on and highly interactive "next level" program moves beyond the core competencies required to effectively manage and supervise your team, and delves into higher-level areas of knowledge, practices and skills needed to be a great manager or supervisor at your organization.
Customer Service Training
​Our impactful and immediately applicable customer service training includes the session "Customer Service: The Art of Caring" designed for all health center employees at all levels, and the session "Creating and Sustaining a Culture of Customer Service," focused specifically for health center managers and supervisors.
We are also pleased to offer project-based consulting to help you implement a culture of customer service throughout your organization, taking service excellence to the next level and beyond!​​
Individual Sessions, One-Day "Boot Camp," and Customized Programs
Our one-day "boot camp" provides intensive learning in crucial areas for managers and supervisors who may be unable to participate in our multi-week programs.
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In addition, we are happy to facilitate each of our individual sessions as "stand-alone" trainings or customize our multi-session programs to include your choice of sessions from our wide range of offerings.
Lisa Mouscher, CEO
​Lisa Mouscher is CEO and Chief Learning Officer at Sogence Training and Consulting. As a popular and dynamic consultant, trainer and facilitator, Lisa works primarily with leaders, managers and staff from community health centers and other community-based organizations. She brings her extensive background in management and human resources to her work, and is known for creating powerful and engaging learning environments, where participants build and strengthen crucial skills for immediate implementation and impactful results.
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Additional Consultants:
Sogence contracts with a number of skilled consultants to enable us to meet the specific needs of our clients.
Contact Sogence
Based in Summit, NJ -- Providing training and consulting nationwide
862-246-6163