Core Competencies for Managers and Supervisors

This program is ideal for managers or supervisors with 18 months of experience or less, and more experienced managers looking to refresh and hone their skills.

Course Objectives

Participants Learn to:

  • Develop and retain engaged, productive and satisfied teams.

  • Utilize Behavioral Interviewing to hire staff with the right skills and fit for the long-term.

  • Coach and develop employees.

  • Communicate effectively as a manager.

  • Drive accountability and deliver results.

  • Avoid common legal pitfalls when managing employees.

  • Create and sustain a culture of customer service.

Important Technical Requirements

Each participant will need a webcam to join this training. This highly interactive program is conducted through Zoom video conferencing, and all participants must join on video in order to participate. If access to a computer with a webcam is not available, Zoom has an excellent app that enables participants to join via most phones or tablets that have video capability. This helps us to achieve a true face-to-face environment during this virtual training!