Real Skill-Building, Immediate Results
In today’s fast-changing and often challenging health center environment, skilled and effective managers and supervisors are more important than ever before. These crucial team members drive employee engagement, productivity, retention, quality, and customer service, directly impacting your organization’s ability to fulfill its mission and serve your community.
This virtual, highly interactive, and immediately applicable 5-week program — designed specifically for FQHCs and other community health centers — builds and strengthens the crucial skills, knowledge and strategies CHC managers and supervisors need to lead, manage, and motivate successful teams.
No fluff. Just real skill-building in the areas that matter most.
Who Should Attend
This high-impact training is ideal for managers or supervisors with 18 months of experience or less, AND more experienced managers looking to refresh and hone their skills.
Participants Gain Skills to:
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Develop and retain engaged, productive and satisfied teams.
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Utilize Behavioral Interviewing to hire the right staff for long-term success.
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Manage, coach and support employees.
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Communicate effectively as a manager.
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Avoid common legal pitfalls when managing employees.
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Create and sustain a culture of customer service.
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Drive accountability and deliver results.
Agenda
This is a highly interactive, 5-week virtual training. As a comprehensive program, participants are expected to attend all sessions (with reasonable exceptions).
Format
Using Zoom, we replicate the “face-to-face” experience without the travel! Throughout the program, participants gain key knowledge, tools, and skills; work in large and small groups; navigate real-world scenarios; and address the daily challenges of engaging, managing, and retaining health center staff. We also incorporate short, weekly implementation assignments to move new skills into immediate action.
Meet Your Facilitator
Lisa Mouscher is CEO and Chief Learning Officer at Sogence Training and Consulting. As a dynamic and sought-after trainer and facilitator, Lisa works primarily with leaders, managers and staff from Federally Qualified Health Centers (FQHCs) and other community health organizations nationwide. She specializes in strengthening the skills of health center managers and supervisors at all levels, as well as assisting organizations in creating a strong and sustainable culture of customer service.
Lisa brings her extensive background in management, training, and human resources to her work, and is known for leading highly engaging training programs that drive immediate implementation and lasting success.
Cancellation Policy
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Cancellations received at least 30 business days prior to the event will result in a full refund.
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Cancellations received at least 15 business days prior to the event will result in a 50% refund.
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No refunds will be offered for cancellations received 14 business days prior to the event or later.
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Substitutions prior to the first session are welcome. To complete a substitution, email Lmouscher@sogence.com.
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No-shows are non-refundable.
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To receive a refund, all cancellations must be received by emailing Lmouscher@sogence.com.
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If the event is cancelled by Sogence, registrants will be provided a full refund.
"Sogence has been instrumental in improving every aspect of my work and the way I communicate within my organization. I attended the Sogence 'Core Competencies' program, and found it highly impactful. The training was engaging, interactive, and built management and communication skills I immediately put to work to strengthen my team and my work relationships and breathe new life into our organization."
-Edward Connors, VP, Board of Directors, Primary Plus Community Health,
and Senior Consultant, Compassion Pediatric Behavioral Health